FAQ’s

A few frequently asked questions

Is there a warranty?
We offer a 5 year limited warranty on all LUX products. Additional details are noted in the particular packaging of the products.

How do I replace the light bulbs?
Most of our products do not use light bulbs, and instead feature a flat panel of LEDs. The LED panels are rated for 50,000 continuous hours, and are not designed to be replaced or removed. If your light breaks or the LEDs cease to function, we will replace the light (within the first 5 years).
How long are the cords?
Toronto Desk, Floor, and Grommet: 6′

Brooklyn AC: 10′

Brooklyn USB: 6′

Brooklyn Floor: 10′

Brooklyn Sconce: hard-wired

What color temperature are the lights?
Our current product offering features a color temperature of 3000K. If you are looking for additional color temperature ranges for a large-scale project, please contact us to discuss.
What is the minimum order quantity?
We sell in case pack quantities, typically 4 lights per case pack.
Do you have different shades?
No, however if you have another shade material in mind, we can provide you with line drawings so you can outsource new shade construction.
How do you ship?
All products ship FOB California.
Where are your lights made?
We are headquartered in Santa Barbara, California, where our designs are conceived and our staff works to support you and your projects. Our manufacturing is done in China. Looking to reach us? Give us a call at: 805-683-9000.