Standard Fed Ex shipping is free for online orders shipping direct to customers located in the *contiguous USA. Allow 2-5 business days
*Free Shipping does not apply to the states of Alaska or Hawaii
For expedited shipping, you may pay for the following options.
- Fed Ex Express (3 business days)
- Fed Ex 2-Day
- Fed Ex Overnight
Shipping costs can vary by order for Hospitality and Commercial Contract orders with greater quantities. You can contact our sales team: Contact.
We currently ship to all countries except the UK and countries within the EU.
*Please note your international shipment may incur customs, duties, taxes and potential brokerage fees. These fees are the responsibility of the recipient; therefore, we ask that you be aware of these fees prior to submitting your order.
Our mission is to deliver on amazing products and customer experience, and, to make right any hiccups along the way. Here are some things we want you to know...
- You may cancel an order at any time prior to shipment by contacting us at firstname.lastname@example.org or calling 805.324.6778
- If you are not satisfied with your purchase you may return new items at your cost within 30 days of delivery for a full refund if they are unused and in their original packaging. Please email email@example.com or call 805.324.6778 so we can provide a return authorization.
- If the return is a result of our error (you received an incorrect or defective item, etc.) we will provide you with a shipping label at our cost and offer you an exchange or refund to correct the issue.
- Your order is covered by our 5-year warranty (the "LUX Warranty").
- If there is an issue with your lighting product, please review the LUX Warranty and email us at firstname.lastname@example.org
If receiving a refund, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. The time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 days).