What is the minimum order quantity? +
For commercial orders, we sell in case pack quantities, typically 4 lights per case pack.
For individual retail orders via our store, there is no minimum order.
CUSTOMER SUPPORT
Topics | Questions | Answers
Commercial vs. Direct Orders ▼
I am inquiring about a commercial project, who do I talk to? +
LUX has a dedicated sales leader who can answer all of your questions. Please contact us by email at: sales@luxledlights.com, and let us know the best way to reach you. We will contact you right away.
Shipping, Returns, Warranty ▼
Commercial Shipping for Hospitality/Contract +
COMMERCIAL ORDERS MADE THROUGH THE SALES TEAM
Shipping costs can vary by order for Hospitality and Contract orders. You can contact our sales team: Contact. Generally, all commercial products ship FOB California.
Customer Direct Shipping +
ONLINE STORE ORDERS
FREE GROUND SHIPPING in the continental U.S.A., via FedEx.
Shipping to Hawaii or Alaska? Type in your address at checkout to determine the cost.
If you want your product sooner, we have the following shipping options, the cost of which will depend on your location:
Fed Ex Express (3 business days)
Fed Ex 2-Day
Fed Ex Overnight
International Shipping (orders outside of U.S.A.) +
INTERNATIONAL ORDERS
We currently ship to all countries except the UK and countries within the European Union. We will have distribution available to the UK and the EU in the near future.
You have two options:
Priority Mail International
or
FedEx International
The cost will depend on your your location. You can type in your country address at checkout to view your total cost, including shipping.
*Please note your international shipment may incur customs, duties, taxes and potential brokerage fees. These fees are the responsibility of the recipient; therefore, we ask that you be aware of these fees prior to submitting your order.
Customer Direct Return Policy +
RETURN POLICY
We want you to be 100% satisfied with your product. If you decide to return a product for any reason, you can receive a full cash refund: if you return the light undamaged in its original packaging within the first 30 days.
Returns that are damaged, or come without the original packaging or missing parts will be accepted in exchange for store credit, but must be within the first 30 days.
For returns due to manufacturer defect, please refer to our Five Year Warranty.
Five-Year Warranty +
FIVE-YEAR WARRANTY:
LUX LED Lighting provides a limited warranty that covers manufacturer's defects for 5 years after the original purchase directly from our website. If your light does not work properly or the LED's fail, we will repair or replace your product for free. This does not cover any accidental damage or abuse the light may endure through normal wear and tear (water damage, staining, scratches, bending or cracking due to falling, or any damage to plugs). Any counterfeit products will also not be covered by the warranty. To submit a claim, fill out our contact form.
General Product Features ▼
How do I replace the light bulbs? +
Generally, our LED lights and lamps do not use light bulbs. Basically, each product features a flat panel of LEDs. The LED panels are rated for approximately 50,000 continuous hours, and are not designed to be replaced or removed. If your light breaks or the LEDs cease to function, we will replace the light (within the first 5 years).
What is the difference between lux and lumen +
Lumen is a basic unit for measuring brightness, just as the gram is a basic unit for measuring mass. A typical light bulb in your home might produce about 1000 lumens, whereas Lux is a unit that is used for measuring the amount of light falling on a surface and that is equal to one lumen per square meter.
What is the length of each cord? +
Brooklyn USB & AC | 6'
Brooklyn Floor: 10′
Toronto Task & Grommet | 6'
Toronto Floor | 6'
Brooklyn Sconce | hard-wired
What color temperature are the lights? +
Our current product offering features a color temperature of 3000 Kelvin. If you are looking for additional color temperature ranges for a large-scale project, please contact us to discuss.