What is the minimum order quantity? +
For commercial orders, we sell in case pack quantities, typically 4 lights per case pack.
For individual retail orders via our store, there is no minimum order.
LUX Customer Support
Topics | Questions | Answers
Commercial Orders vs. Customer Direct Orders ▼
I am inquiring about a commercial project, who do I talk to? +
LUX has a dedicated sales leader who can answer all of your questions. Please contact us by email at: sales@luxledlights.com, and let us know the best way to reach you. We will contact you right away.
SHIPPING POLICY ▼
Commercial Shipping for Hospitality/Contract +
COMMERCIAL ORDERS MADE THROUGH THE SALES TEAM
Shipping costs can vary by order for Hospitality and Contract orders. You can contact our sales team: Contact. Generally, all commercial products ship FOB California.
Customer Direct Shipping +
ONLINE STORE ORDERS
Standard shipping is FREE and is an estimated 3-5 business days in the contiguous USA. Delays are contingent on carrier on-time delivery performance. Orders placed by 1 p.m. EST on a business day ship the same day. Orders placed after 1pm EST on Friday, or any time on Saturday/Sunday ship next business day.
Shipping to Hawaii or Alaska? Type in your address at checkout to determine the cost.
If you want to expedite your shipping, we have the following shipping options, the cost of which will depend on your location.
Fed Ex Express (3 business days)
Fed Ex 2-Day (2 business days)
Fed Ex Overnight (1 business day)
Orders placed by 1 p.m. EST on a business day usually ship the same day. Orders placed after the cutoff time or on the weekend will be shipped next business day.
International Shipping (orders outside of U.S.A.) +
INTERNATIONAL ORDERS
We currently ship to all countries except the UK and countries within the European Union.
You have two options:
Priority Mail International
or
FedEx International
The cost will depend on your location. You can type in your country address at checkout to view your total cost, including shipping.
*Please note your international shipment may incur customs, duties, taxes and potential brokerage fees. These fees are the responsibility of the recipient; therefore, we ask that you be aware of these fees prior to submitting your order.
EXCHANGES & RETURNS ▼
Exchanges, Returns, and Refunds +
EXCHANGE & RETURN POLICY
A LUX online store customer may cancel an order at any time prior to shipment by contacting us at: support@luxledlights.com any time of day, 7 days a week.
If the LUX customer is not satisfied with their purchase, they may exchange or return the items they ordered within 30 days following the date of delivery.
FREE EXCHANGES
If exchanging the original product(s) ordered in the LUX online store, within 30 days from the delivery date of the order, when the original product is not defective or malfunctioning, the customer is responsible for the cost of shipping the return. Upon receiving the original product(s), LUX will ship out the replacement product(s). The customer will not be charged for shipping the replacement but may be charged for the difference in cost if that cost is higher than the price of the original order.
RETURNING
If returning an order within 30 days from the delivery date of the order, and the product(s) from the original order is not defective or malfunctioning, the customer is responsible for the return shipping cost. The customer will receive a full *refund if the products are unused and in their original packaging. *More on refunds below.
5-YEAR WARRANTY
If a product is malfunctioning or defective and is still eligible for replacement under the LUX Warranty, the customer will be shipped out a new replacement product for the item they ordered. LUX will cover the shipping cost for the product replacement.
If there is an issue with your lighting product, please email us at support@luxledlights.com or call us at (805) 883-6866 between the hours of 8am - 5pm, Monday through Friday, excluding holidays.
MORE ON REFUNDS
If receiving a refund, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. The time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 days).
Five-Year Warranty +
FIVE-YEAR WARRANTY:
LUX LED Lighting provides a limited warranty that covers manufacturer's defects for 5 years after the original purchase directly from our website. If your light does not work properly or the LED's fail, we will repair or replace your product for free. This does not cover any accidental damage or abuse the light may endure through normal wear and tear (water damage, staining, scratches, bending or cracking due to falling, or any damage to plugs). Any counterfeit products will also not be covered by the warranty. To submit a claim, fill out our contact form.
General Product Features ▼
How do I clean my LUX light? +
All hard surfaces on our fixtures may be cleaned with any hospital-grade alcohol-base cleaner. Always spot-test on an inconspicuous area first.
For the Brooklyn Aura, do not use a liquid cleaner on the felt pad. Instead, use a non-alcohol wipe.
While LUX does have a 5-year warranty, it does not cover accidental damage, water marks, staining, and other normal wear and tear.
How do I know if the Qi wireless charging Brooklyn Aura will charge my phone. +
Please review our compatibility guide. If your phone is not on this list, feel free to contact us to check for you.
How do I replace the light bulbs? +
Generally, our LED lights and lamps do not use light bulbs. Basically, each product features a flat panel of LEDs. The LED panels are rated for approximately 50,000 continuous hours, and are not designed to be replaced or removed. If your light breaks or the LEDs cease to function, we will replace the light (within the first 5 years).
What is the difference between lux and lumen +
Lumen is a basic unit for measuring brightness, just as the gram is a basic unit for measuring mass. A typical light bulb in your home might produce about 1000 lumens, whereas Lux is a unit that is used for measuring the amount of light falling on a surface and that is equal to one lumen per square meter.
What color temperature are the lights? +
Our current product offering features a color temperature of 3000 Kelvin. If you are looking for additional color temperature ranges for a large-scale project, please contact us to discuss.
Can any LUX lamps be turned on/off by a wall switch? +
All of our touch-controlled lamps require a tap to turn on/off and change the brightness settings. However, the Brooklyn Floor Lamp, Brooklyn Sconce (hard-wired version), Droplet Pendant and La Brea Pendant can also be turned on and off with a wall switch.
