What is the minimum order quantity? +
For commercial orders, we sell in case pack quantities, typically 4 lights per case pack.
For individual retail orders via our store, there is no minimum order.
Topics | Questions | Answers
Commercial vs. Direct Orders ▼
I am inquiring about a commercial project, who do I talk to? +
LUX has a dedicated sales leader who can answer all of your questions. Please contact us by email at: sales@luxledlights.com, and let us know the best way to reach you. We will contact you right away.
Shipping, Returns, Warranty ▼
Commercial Shipping for Hospitality/Contract +
COMMERCIAL ORDERS MADE THROUGH THE SALES TEAM
Shipping costs can vary by order for Hospitality and Contract orders. You can contact our sales team: Contact. Generally, all commercial products ship FOB California.
Customer Direct Shipping +
ONLINE STORE ORDERS
FREE GROUND SHIPPING in the continental U.S.A., via FedEx. (2-5 business days)
Shipping to Hawaii or Alaska? Type in your address at checkout to determine the cost.
If you want to expedite your shipping, we have the following shipping options, the cost of which will depend on your location.
Fed Ex Express (3 business days)
Fed Ex 2-Day
Fed Ex Overnight
International Shipping (orders outside of U.S.A.) +
INTERNATIONAL ORDERS
We currently ship to all countries except the UK and countries within the European Union.
You have two options:
Priority Mail International
or
FedEx International
The cost will depend on your location. You can type in your country address at checkout to view your total cost, including shipping.
*Please note your international shipment may incur customs, duties, taxes and potential brokerage fees. These fees are the responsibility of the recipient; therefore, we ask that you be aware of these fees prior to submitting your order.
Customer Direct Return Policy +
Our mission is to deliver on amazing products and customer experience, and, to make right any hiccups along the way. Here are some things we want you to know...
1) You may cancel an order at any time prior to shipment by contacting us at support@luxledlights.com or calling 805.324.6778
2) If you are not satisfied with your purchase you may return new items at your cost within 30 days of delivery for a full refund if they are unused and in their original packaging. Please email support@luxledlights.com or call 805.324.6778 so we can provide a return authorization.
3) If the return is a result of our error (you received an incorrect or defective item, etc.) we will provide you with a shipping label at our cost and offer you an exchange or refund to correct the issue.
4) Your order is covered by our 5-year warranty (the "LUX Warranty"). If there is an issue with your lighting product, please review the LUX Warranty and email us at support@luxledlights.com
REFUNDS
If receiving a refund, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. The time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 days).
Five-Year Warranty +
FIVE-YEAR WARRANTY:
LUX LED Lighting provides a limited warranty that covers manufacturer's defects for 5 years after the original purchase directly from our website. If your light does not work properly or the LED's fail, we will repair or replace your product for free. This does not cover any accidental damage or abuse the light may endure through normal wear and tear (water damage, staining, scratches, bending or cracking due to falling, or any damage to plugs). Any counterfeit products will also not be covered by the warranty. To submit a claim, fill out our contact form.
General Product Features ▼
How do I replace the light bulbs? +
Generally, our LED lights and lamps do not use light bulbs. Basically, each product features a flat panel of LEDs. The LED panels are rated for approximately 50,000 continuous hours, and are not designed to be replaced or removed. If your light breaks or the LEDs cease to function, we will replace the light (within the first 5 years).
What is the difference between lux and lumen +
Lumen is a basic unit for measuring brightness, just as the gram is a basic unit for measuring mass. A typical light bulb in your home might produce about 1000 lumens, whereas Lux is a unit that is used for measuring the amount of light falling on a surface and that is equal to one lumen per square meter.
What color temperature are the lights? +
Our current product offering features a color temperature of 3000 Kelvin. If you are looking for additional color temperature ranges for a large-scale project, please contact us to discuss.
Can any LUX lamps be turned on/off by a wall switch? +
All of our touch-controlled lamps require a tap to turn on/off and change the brightness settings. However, the Brooklyn Floor Lamp can also be turned on and off with a wall switch.