LUX Customer Support

For commercial orders, we sell in case pack quantities, typically 4 lights per case pack.

For individual retail orders via our store, there is no minimum order.

LUX has a dedicated sales leader who can answer all of your questions. Please contact us by email at: sales@luxledlights.com, and let us know the best way to reach you. We will contact you right away.

COMMERCIAL ORDERS MADE THROUGH THE SALES TEAM

Shipping costs can vary by order for Hospitality and Contract orders. You can contact our sales team: Contact. Generally, all commercial products ship FOB California.

ONLINE STORE ORDERS

Standard shipping is free in the contiguous USA. Orders placed after 1pm EST, on weekends, or holidays ship out the next business day.

Delivery is an estimated 2-5 days depending on the address located in the contiguous USA.

Delays are rare and contingent upon carrier on-time delivery performance.

If you would like to expedite your shipping, we have the following shipping options, the cost of which will depend on your location.

Fed Ex Express (3 business days)

Fed Ex 2-Day (2 business days)

Fed Ex Overnight (1 business day)

Shipping to Hawaii or Alaska? Type in your address at checkout to determine the cost.

EXCHANGE & RETURN POLICY

A LUX online store customer may cancel an order at any time prior to shipment by contacting us at: support@luxledlights.com any time of day, 7 days a week.

If the LUX customer is not satisfied with their purchase, they may exchange or return the items they ordered within 30 days following the date of delivery.

FREE EXCHANGES

If exchanging the original product(s) ordered in the LUX online store, within 30 days from the delivery date of the order, when the original product is not defective or malfunctioning, the customer is responsible for the cost of shipping the return. Upon receiving the original product(s), LUX will ship out the replacement product(s).  The customer will not be charged for shipping the replacement but may be charged for the difference in cost if that cost is higher than the price of the original order.

RETURNING

If returning an order within 30 days from the delivery date of the order, and the product(s) from the original order is not defective or malfunctioning, the customer is responsible for the return shipping cost.  The customer will receive a full *refund if the products are unused and in their original packaging. *More on refunds below.

5-YEAR WARRANTY

If a product is malfunctioning or defective and is still eligible for replacement under the LUX Warranty, the customer will be shipped out a new replacement product for the item they ordered.  LUX will cover the shipping cost for the product replacement.

If there is an issue with your lighting product, please email us at support@luxledlights.com or call us at (805) 883-6866 between the hours of 8am - 5pm, Monday through Friday, excluding holidays.

MORE ON REFUNDS

If receiving a refund, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.  The time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 days).

INTERNATIONAL ORDERS

We currently ship to all countries except the UK and countries within the European Union.

You have two options:

Priority Mail International

or  

FedEx International

The cost will depend on your location. You can type in your country address at checkout to view your total cost, including shipping.

*Please note your international shipment may incur customs, duties, taxes and potential brokerage fees. These fees are the responsibility of the recipient; therefore, we ask that you be aware of these fees prior to submitting your order.

FIVE-YEAR WARRANTY:

LUX LED Lighting provides a limited warranty that covers manufacturer's defects for 5 years after the original purchase directly from our website. If your light does not work properly or the LED's fail, we will repair or replace your product for free. This does not cover any accidental damage or abuse the light may endure through normal wear and tear (water damage, staining, scratches, bending or cracking due to falling, or any damage to plugs). Any counterfeit products will also not be covered by the warranty. To submit a claim, fill out our contact form. 

They are not. With the exception of rare seasonal retail partnerships, all LUX LED Lighting products are sold exclusively through the LUX sales team or directly through the online store at LUXLEDLIGHTS.com

Promotional discounts do not apply to commercial contract sales. Product pricing and freight cost in the online store are separate and unique, unrelated to commercial contract sales transactions. To get a quote for a commercial-contract order, please email our sales team: sales@luxledlights.com, or call (805) 324.6778.

No, only one promotional discount can be used for any one order. For example, there may be a specific discount code for an order of one light, and a separate automatic discount for an order of 2 or more lights. If ordering 2 or more lights, the discount will automatically trigger, thus replacing the need for the specific promo code.

The LUX products and respective information listed here addresses the material, functional, and asthetic design features, and answers the most common product related questions. If you need more information on any of our LUX products or your order, please email us at Support@luxledlights.com.

Both models have 3 touch-controlled brightness levels and two USB charging ports, one on both sides of the base. The AC model has a longer base with two universal AC outlets built into the top. The USB model can charge up to 2 devices via the USB ports, while the AC model can charge up to 4 devices, two via USB ports and 2 via plug-in AC outlets.

The yellow "remove" tab covering the bottom of the base does NOT have to be removed unless you would like to secure the lamp firmly to a clean surface. The residue free adhesive is not permanent and the light can be moved after being stuck. If you do not wish to adhere the light to a surface for added stability, you can simply trim the tab with a pair of scissors so it does not show, but leave the tab covering the sticky base bottom. The adhesive will NOT leave a residue or mark on the surface.

Yes, we have a triangle base plate kit for each Brooklyn LED Task Lamp. There is a cost of $35 for each triangle base kit. Shipping is free. The plate is available in both a black slate and brushed aluminum finish. We are working to add this optional accessory to the product page for ordering and shipping with your order. Until then, please telephone us at (805) 883.6866 , Monday-Friday, between 9am-5pm, pacific standard time to have the right base plate kit ordered and shipped (separately) to you.

All of our touch-controlled lamps require a tap to turn on/off and change the brightness settings. However, the Brooklyn Floor Lamp, Brooklyn Sconce (hard-wired version), Droplet Pendant and La Brea Pendant can also be turned on and off with a wall switch. 

LUX LED task and desk lights do not use light bulbs, and therefore will never require a bulb change. Basically, each product features a flat panel of LEDs. The LED panels are rated for approximately 50,000 continuous hours. The LED panels are not designed to be replaced or removed. If your light breaks or the LEDs cease to function, we will replace the light (within the first 5 years following the order of each respective lighting product).

This LED light has 3 brightness levels, which is controlled from a high of 600 lumens to a low of 20 lumens with a light tap of the touch pad. This light's activation does require an AC power adaptor, which is included in the package.

• Color temp. | 3000K (warm, white light on the color spectrum)
• Wattage | 12W
• CRI | 85+
• Efficiency | 50 lm/W

• The base has 2 USB charging ports (3A total) on each side.

• Input voltage | 100 - 240

• Weight | 2.31 lbs.
• Dimensions | 17.3”h x 14.8”w

• Black Slate | The color is like a very dark grey or matte black.
• Brushed Aluminum | The color is like a silver.

• SWITCH | Touch Activation
• RATING | UL Listed
• MATERIALS | Aluminum, Polycarbonate Alloy
• U.S. PATENT | D787,735

User Guide

Dimensions & Specs

Both models have 3 touch-controlled brightness levels and two USB charging ports, one on both sides of the base. The AC model has a longer base with two universal AC outlets built into the top. The USB model can charge up to 2 devices via the USB ports, while the AC model can charge up to 4 devices, two via USB ports and 2 via plug-in AC outlets.

The yellow "remove" tab covering the bottom of the base does NOT have to be removed unless you would like to secure the lamp firmly to a clean surface. The residue free adhesive is not permanent and the light can be moved after being stuck. If you do not wish to adhere the light to a surface for added stability, you can simply trim the tab with a pair of scissors so it does not show, but leave the tab covering the sticky base bottom. The adhesive will NOT leave a residue or mark on the surface.

The 2 international AC sockets located at the top of the AC model's base are compatible with US, UK, and EU plugs.

Yes, we have a triangle base plate kit for each Brooklyn LED Task Lamp. There is a cost of $35 for each triangle base kit. Shipping is free. The plate is available in both a black slate and brushed aluminum finish. We are working to add this optional accessory to the product page for ordering and shipping with your order. Until then, please telephone us at (805) 883.6866 , Monday-Friday, between 9am-5pm, pacific standard time to have the right base plate kit ordered and shipped (separately) to you.

All of our touch-controlled lamps require a tap to turn on/off and change the brightness settings. However, the Brooklyn Floor Lamp, Brooklyn Sconce (hard-wired version), Droplet Pendant and La Brea Pendant can also be turned on and off with a wall switch. 

LUX LED task and desk lights do not use light bulbs, and therefore will never require a bulb change. Basically, each product features a flat panel of LEDs. The LED panels are rated for approximately 50,000 continuous hours. The LED panels are not designed to be replaced or removed. If your light breaks or the LEDs cease to function, we will replace the light (within the first 5 years following the order of each respective lighting product).

Like the USB model, the AC has 3 brightness levels, which is controlled from a high of 600 lumens to a low of 20 lumens with a light tap of the touch pad. This light's activation does require an AC power adaptor, which is included in the package.

• Color temp. | 3000K (warm, white light on the color spectrum)
• Wattage | 12W
• CRI | 85+
• Efficiency | 45 lm/W

• The base has 2 USB charging ports (3A total) on each side.

• On top of the base are 2 universal AC outlets, which adapt to U.S., UK, and Euro plug types.

• Input voltage | 100 - 240

• Weight | 6.25 lbs.
• Dimensions | 21.5”h x 11.3”w

• Black Slate | The color is like a very dark grey or matte black.
• Brushed Aluminum | The color is like a silver.

• SWITCH | Touch Activation
• RATING | UL Listed
• MATERIALS | Aluminum, Linen,
Polycarbonate Alloy

User Guide

Dimensions & Specs

All three LED task light models have 3 touch-controlled brightness levels and two USB charging ports, one on both sides of the base. The Aura model and USB models are identical designs. Functionally, however, the Aura model includes a Qi compatible wireless fast-charging pad, in addition to the 2 USB charging ports. The AC model has a more robust base with the the 2 USB ports and 2 universal AC outlets built into the top of the base.

Please review our Qi Wireless Charging - Smartphone Compatibility guide. If your phone is not on this list, feel free to contact us at support@luxledlights.com, and we will confirm.

The yellow "remove" tab covering the bottom of the base does NOT have to be removed unless you would like to secure the lamp firmly to a clean surface. The residue free adhesive is not permanent and the light can be moved after being stuck. If you do not wish to adhere the light to a surface for added stability, you can simply trim the tab with a pair of scissors so it does not show, but leave the tab covering the sticky base bottom. The adhesive will NOT leave a residue or mark on the surface.

Yes, we have a triangle base plate kit for each Brooklyn LED Task Lamp. There is a cost of $35 for each triangle base kit. Shipping is free. The plate is available in both a black slate and brushed aluminum finish. We are working to add this optional accessory to the product page for ordering and shipping with your order. Until then, please telephone us at (805) 883.6866 , Monday-Friday, between 9am-5pm, pacific standard time to have the right base plate kit ordered and shipped (separately) to you.

All of our touch-controlled lamps require a tap to turn on/off and change the brightness settings. However, the Brooklyn Floor Lamp, Brooklyn Sconce (hard-wired version), Droplet Pendant and La Brea Pendant can also be turned on and off with a wall switch. 

LUX LED task and desk lights do not use light bulbs, and therefore will never require a bulb change. Basically, each product features a flat panel of LEDs. The LED panels are rated for approximately 50,000 continuous hours. The LED panels are not designed to be replaced or removed. If your light breaks or the LEDs cease to function, we will replace the light (within the first 5 years following the order of each respective lighting product).

Like the USB model, the AURA has 3 brightness levels, which is controlled from a high of 600 lumens to a low of 20 lumens with a light tap of the touch pad. This light's activation does require an AC power adaptor, which is included in the package.

• Color temp. | 3000K (warm, white light on the color spectrum)
• Wattage | 12W
• CRI | 85+
• Efficiency | 50 lm/W

• Black Slate | The color is like a very dark grey or matte black.
• Brushed Aluminum | The color is like a silver.

User Guide

Dimensions & Specs

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Triple

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The yellow "remove" tab covering the bottom of the base does NOT have to be removed unless you would like to secure the lamp firmly to a clean surface. The residue free adhesive is not permanent and the light can be moved after being stuck. If you do not wish to adhere the light to a surface for added stability, you can simply trim the tab with a pair of scissors so it does not show, but leave the tab covering the sticky base bottom. The adhesive will NOT leave a residue or mark on the surface.

All hard surfaces on our fixtures may be cleaned with any hospital-grade alcohol-base cleaner. Always spot-test on an inconspicuous area first.

For the Brooklyn Aura, do not use a liquid cleaner on the felt pad. Instead, use a non-alcohol wipe.

While LUX does have a 5-year warranty, it does not cover accidental damage, water marks, staining, and other normal wear and tear.

• 15W Wireless Charging (Qi Compatible) pad

• The base has 2 USB charging ports (3A total) on each side.

• Input voltage | 100 - 240

• Weight | 2.1 lbs.
• Dimensions | 17.3”h x 14.8”w

• SWITCH | Touch Activation
• RATING | UL Listed
• MATERIALS | Aluminum, Polycarbonate Alloy
• U.S. PATENT | D787,735